Kempower Customer Support

You can reach Kempower Service Team via e-mail, service portal or phone during business hours. We take care of your feedback, technical support, warranty claims and spare part requests.

It’s essential to follow the preventive maintenance plan of Kempower charging equipment, to ensure that it will keep up the same performance as a new one. Contact Kempower, or your local service partner, for more information.

Please note, that only authorized and trained persons, with appropriate skills sets and permits are allowed to perform annual maintenance of Kempower charging system. The annual maintenance activity interval is always depending on usage and environmental factors.

Contact us for support and more information!

 

Kempower Remote Support Services

• Kempower ChargEye backend
• 24/7 support service
• Firmware updates

We got you covered - Kempower uses our very own ChargEye backend-solution for remote support services.
Need 24/7 support for urgent cases? We can provide you 24/7 remote support for user assistance, diagnostic and troubleshooting.
Charging technology travel fast, Kempower is capable to keep up with remote firmware updates.

Kempower Field Services

• Installation and commissioning
• Preventive maintenance

Kempower provides on-site consultative commissioning services. By choosing Kempower commissioning you can trust that charging equipment will be safe, efficient and reliable from the very beginning.
Remember to take care of your investment by following preventive maintenance program, your staff can be trained for the job or you can choose the service from our local partner.

Kempower Authorization Training Services

• Installation and commissioning
• Service and maintenance

Kempower installation and maintenance training packages are designed for service/installation personnel, operators, OEMs’ and end-users.
All trainings can be offered remotely or on-site. Contact Kempower or your local service partner for more information.

Kempower Spare Parts and Repair Services

All spare parts are available from Kempower HQ Lahti with express delivery.
In rare cases, where charger repair is needed – contact Kempower Service team for assistance.