{"id":21274,"date":"2022-07-26T07:06:50","date_gmt":"2022-07-26T07:06:50","guid":{"rendered":"https:\/\/kempower.com\/?page_id=21274"},"modified":"2025-01-17T13:16:44","modified_gmt":"2025-01-17T13:16:44","slug":"support","status":"publish","type":"page","link":"https:\/\/kempower.com\/de\/support\/","title":{"rendered":"Kundenbetreuung"},"content":{"rendered":"\n<section  class=\"hero-2023 hero-2023--tall hero-2023--align-left bg-white\">\n\n  <!--div class=\"hero-2023__container two-columns\"-->\n  \n  <div class=\"hero-2023__container\">\n\n    <figure class=\"hero-2023__banner hero-2023__banner--tall\">\n\n      <img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1279\" src=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2-1920x1279.png?strip=all\" class=\"hero-2023__banner__image hero-2023__banner__image--tall\" alt=\"\" style=\"object-position: 50% 50%;\" srcset=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2-1920x1279.png?strip=all 1920w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2-300x200.png?strip=all 300w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2-1024x682.png?strip=all 1024w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2-768x512.png?strip=all 768w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2-1536x1023.png?strip=all 1536w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2-2048x1364.png?strip=all 2048w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2-400x266.png?strip=all 400w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2.png?strip=all&amp;w=705 705w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2.png?strip=all&amp;w=1411 1411w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2.png?strip=all&amp;w=1764 1764w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2.png?strip=all&amp;w=2116 2116w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2.png?strip=all&amp;w=2469 2469w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2.png?strip=all&amp;w=2822 2822w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2.png?strip=all&amp;w=3175 3175w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2.png?strip=all 3528w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2.png?strip=all&amp;w=450 450w\" sizes=\"auto, (max-width: 575px) 100vw, (max-width: 767px) 510px, (max-width: 991px) 290px, (max-width: 1199px) 530px, 1440px\" \/>\n    <\/figure>\n\n    <div class=\"hero-2023__content\">\n\n      \n      \n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h1 class=\"wp-block-heading\">Kundenbetreuung<\/h1>\n\n\n\n<h4 class=\"wp-block-heading\">Wir helfen Ihnen bei allen technischen Problemen, einschlie\u00dflich Support vor und nach dem Kauf, Garantieanspr\u00fcchen und Ersatzteilanfragen.<\/h4>\n<\/div>\n\n\n\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n  <section class=\"block block-content-with-popup container-fluid bg-wei\u00df \" >\n    <div class=\"container\">\n      <div class=\"row\">\n        <div class=\"col-12\">\n\n          \n          <ul class=\"row block-content-with-popup-row justify-content-center\">\n\n            \n              <li class=\"col-12 col-lg-6\">\n\n                \n  \n  <div class=\"card-content h-100\">\n    \n          <div class=\"popuppreviewthumbnail\">\n        <img decoding=\"async\" src=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/09\/icon-partners-768x768.png?strip=all\" alt=\"\">\n      <\/div>\n            <h4>\n        Solutions Support      <\/h4>\n            <p class=\"card-content-description\">\n        Unterst\u00fctzung bei der Standortplanung und der Konstruktion Ihres Ladestandorts.      <\/p>\n      \n  <\/div>\n  \n              <\/li>\n              \n              <li class=\"col-12 col-lg-6\">\n\n                \n  \n  <div class=\"card-content h-100\">\n    \n          <div class=\"popuppreviewthumbnail\">\n        <img decoding=\"async\" src=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/kempower_safety_helmet-768x768.png?strip=all\" alt=\"\">\n      <\/div>\n            <h4>\n        Technical Support      <\/h4>\n            <p class=\"card-content-description\">\n        Unterst\u00fctzung bei der Produktnutzung, Garantieanspr\u00fcchen und Ferninbetriebnahme.      <\/p>\n      \n  <\/div>\n  \n              <\/li>\n              \n              <li class=\"col-12 col-lg-6\">\n\n                \n  \n  <div class=\"card-content h-100\">\n    \n          <div class=\"popuppreviewthumbnail\">\n        <img decoding=\"async\" src=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/kempower_shopping-768x768.png?strip=all\" alt=\"\">\n      <\/div>\n            <h4>\n        Service Quote and Ordering      <\/h4>\n            <p class=\"card-content-description\">\n        Holen Sie ein Angebot ein und bestellen Sie Schulungen, Inbetriebnahme, Ersatzteile, Upgrades, Nachr\u00fcstungen und Garantieverl\u00e4ngerungen.      <\/p>\n      \n  <\/div>\n  \n              <\/li>\n              \n              <li class=\"col-12 col-lg-6\">\n\n                \n  \n  <div class=\"card-content h-100\">\n    \n          <div class=\"popuppreviewthumbnail\">\n        <img decoding=\"async\" src=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/kempower_truck-768x768.png?strip=all\" alt=\"\">\n      <\/div>\n            <h4>\n        Logistic Support      <\/h4>\n            <p class=\"card-content-description\">\n        Unterst\u00fctzung bei der Lieferung Ihrer Bestellung.      <\/p>\n      \n  <\/div>\n  \n              <\/li>\n              \n              <li class=\"col-12 col-lg-6\">\n\n                \n  \n  <div class=\"card-content h-100\">\n    \n          <div class=\"popuppreviewthumbnail\">\n        <img decoding=\"async\" src=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/kempower_solution_approach-768x768.png?strip=all\" alt=\"\">\n      <\/div>\n            <h4>\n        Suggest an idea      <\/h4>\n            <p class=\"card-content-description\">\n        Schlagen Sie eine neue Funktion, eine Verbesserungsidee oder eine Partnerschaft vor.      <\/p>\n      \n  <\/div>\n  \n              <\/li>\n              \n          <\/ul>\n\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <div id=\"segment-popup-50381\" class=\"segment-popup-wrapper\"><div class=\"segment-popup-content\"><a href=\"#segment-popup-50381\" class=\"button-close-popup\"><span>Close<\/span><\/a>\n<section class=\"block block-media-text container-fluid bg-white image-right style-large\">\n\n  <!--  -->\n\n  <div class=\"container bg-white\">\n    <div class=\"block-media-text__media\">\n\n      \n        <figure class=\"image-container\">\n          <img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5-1024x683.jpg?strip=all\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5-1024x683.jpg?strip=all 1024w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5-300x200.jpg?strip=all 300w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5-768x512.jpg?strip=all 768w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5-1536x1024.jpg?strip=all 1536w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5-400x267.jpg?strip=all 400w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5.jpg?strip=all&amp;w=825 825w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5.jpg?strip=all&amp;w=1651 1651w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5.jpg?strip=all&amp;w=2476 2476w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5.jpg?strip=all&amp;w=3302 3302w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5.jpg?strip=all&amp;w=4128 4128w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5.jpg?strip=all&amp;w=4953 4953w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5.jpg?strip=all&amp;w=5779 5779w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5.jpg?strip=all&amp;w=6604 6604w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5.jpg?strip=all&amp;w=7430 7430w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5.jpg?strip=all 8256w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5.jpg?strip=all&amp;w=450 450w\" sizes=\"auto, (max-width: 575px) 100vw, (max-width: 767px) 510px, (max-width: 991px) 290px, (max-width: 1199px) 530px, 1024px\" \/>        <\/figure>\n\n        \n    <\/div>\n\n    <div class=\"block-media-text__content\">\n      <main class=\"entry-content entry-content__list-type--loose\">\n\n        \n        \n\n<h1 class=\"wp-block-heading\" id=\"Solutions-Support\"><a href=\"https:\/\/kempower.atlassian.net\/servicedesk\/customer\/portal\/5\" rel=\"nofollow\">Solutions Support <\/a><\/h1>\n\n\n\n<p>We support our customers with all product related questions. We answer technical and regulatory enquiries and help you optimize the charging system for different locations and use cases.<br>We provide guidance on how to engineer and install our charging solutions, including the selection of the best possible charger setup and the coordination of pilot tests to experiment Kempower products in the field.<\/p>\n\n\n\n      <\/main>\n    <\/div>\n  <\/div>\n<\/section>\n<\/div><\/div>\n\n\n<section class=\"block block-content-wrapper container-fluid bg-hellgrau weit\"\n    >\n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"\">\n                <main class=\"entry-content mx-auto\">\n                    \n\n<h2 class=\"wp-block-heading has-text-align-center has-white-background-color has-text-color has-background has-link-color wp-elements-204542c97caecc0b080fe012c197f26c\" style=\"color:#ff6400\"><a href=\"https:\/\/kempower.atlassian.net\/servicedesk\/customer\/portals\">Hier erhalten Sie Unterst\u00fctzung<\/a><\/h2>\n\n\n                <\/main>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"block block-content-wrapper container-fluid bg-wei\u00df weit\"\n    >\n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"\">\n                <main class=\"entry-content mx-auto\">\n                    \n\n<h2 class=\"wp-block-heading has-text-align-center\">Sollten Sie sich an den L\u00f6sungs-Support oder die Lifecycle Services wenden?<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Pr\u00fcfen Sie anhand der folgenden Zeitleiste, welchen Support-Kanal Sie je nach Art Ihrer Anfrage kontaktieren m\u00fcssen<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized d-none d-lg-block\"><img loading=\"lazy\" decoding=\"async\" width=\"4462\" height=\"1258\" src=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1.png?strip=all\" alt=\"\" class=\"wp-image-57601\" style=\"width:1134px;height:auto\" srcset=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1.png?strip=all 4462w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1-300x85.png?strip=all 300w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1-1024x289.png?strip=all 1024w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1-768x217.png?strip=all 768w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1-1536x433.png?strip=all 1536w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1-2048x577.png?strip=all 2048w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1-1920x541.png?strip=all 1920w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1-400x113.png?strip=all 400w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1.png?strip=all&amp;w=892 892w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1.png?strip=all&amp;w=1338 1338w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1.png?strip=all&amp;w=1784 1784w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1.png?strip=all&amp;w=2231 2231w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1.png?strip=all&amp;w=2677 2677w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1.png?strip=all&amp;w=3123 3123w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1.png?strip=all&amp;w=3569 3569w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1.png?strip=all&amp;w=4015 4015w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1.png?strip=all&amp;w=450 450w\" sizes=\"auto, (max-width: 575px) 100vw, (max-width: 767px) 510px, (max-width: 991px) 290px, (max-width: 1199px) 530px, 1440px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full d-block d-lg-none\"><img decoding=\"async\" src=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/07\/timeline-mobile-solution-support.png?strip=all&w=1280\" alt=\"\" class=\"wp-image-23654\"\/><\/figure>\n\n\n                <\/main>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Ben\u00f6tigen Sie technische Unterst\u00fctzung? Kontaktieren Sie Kempower \u00fcber das Support-Portal f\u00fcr Unterst\u00fctzung vor und nach dem Kauf. Wir sind hier, um Ihnen bei allen Problemen zu helfen.  <\/p>\n","protected":false},"author":24,"featured_media":23512,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"27894,27921,27896,27900,27905,27898","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-21274","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Kundenbetreuung - Kempower<\/title>\n<meta name=\"description\" content=\"Ben\u00f6tigen Sie technische Unterst\u00fctzung? Kontaktieren Sie Kempower \u00fcber das Support-Portal f\u00fcr Unterst\u00fctzung vor und nach dem Kauf. Wir sind hier, um Ihnen bei allen Problemen zu helfen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kempower.com\/de\/support\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kundenbetreuung\" \/>\n<meta property=\"og:description\" content=\"Ben\u00f6tigen Sie technische Unterst\u00fctzung? Kontaktieren Sie Kempower \u00fcber das Support-Portal f\u00fcr Unterst\u00fctzung vor und nach dem Kauf. 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