{"id":26584,"date":"2022-07-26T07:06:50","date_gmt":"2022-07-26T07:06:50","guid":{"rendered":"https:\/\/kempower.com\/?page_id=26584"},"modified":"2025-02-26T11:17:00","modified_gmt":"2025-02-26T11:17:00","slug":"assistance","status":"publish","type":"page","link":"https:\/\/kempower.com\/fr\/assistance\/","title":{"rendered":"Soutien \u00e0 la client\u00e8le"},"content":{"rendered":"\n<section  class=\"hero-2023 hero-2023--tall hero-2023--align-left bg-white\">\n\n  <!--div class=\"hero-2023__container two-columns\"-->\n  \n  <div class=\"hero-2023__container\">\n\n    <figure class=\"hero-2023__banner hero-2023__banner--tall\">\n\n      <img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1279\" src=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2-1920x1279.png?strip=all\" class=\"hero-2023__banner__image hero-2023__banner__image--tall\" alt=\"\" style=\"object-position: 50% 50%;\" srcset=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2-1920x1279.png?strip=all 1920w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2-300x200.png?strip=all 300w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2-1024x682.png?strip=all 1024w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2-768x512.png?strip=all 768w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2-1536x1023.png?strip=all 1536w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2-2048x1364.png?strip=all 2048w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2-400x266.png?strip=all 400w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2.png?strip=all&amp;w=705 705w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2.png?strip=all&amp;w=1411 1411w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2.png?strip=all&amp;w=1764 1764w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2.png?strip=all&amp;w=2116 2116w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2.png?strip=all&amp;w=2469 2469w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2.png?strip=all&amp;w=2822 2822w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2.png?strip=all&amp;w=3175 3175w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2.png?strip=all 3528w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/10\/kempower_service_2023-2.png?strip=all&amp;w=450 450w\" sizes=\"auto, (max-width: 575px) 100vw, (max-width: 767px) 510px, (max-width: 991px) 290px, (max-width: 1199px) 530px, 1440px\" \/>\n    <\/figure>\n\n    <div class=\"hero-2023__content\">\n\n      \n      \n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h1 class=\"wp-block-heading\" id=\"h-support-client\">Support Client<\/h1>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-nous-vous-aidons-a-resoudre-tous-les-problemes-techniques-que-vous-pouvez-rencontrer-y-compris-l-assistance-avant-et-apres-vente-les-reclamations-au-titre-de-la-garantie-et-les-demandes-de-pieces-detachees\">Nous vous aidons \u00e0 r\u00e9soudre tous les probl\u00e8mes techniques que vous pouvez rencontrer, y compris l&rsquo;assistance avant et apr\u00e8s-vente, les r\u00e9clamations au titre de la garantie et les demandes de pi\u00e8ces d\u00e9tach\u00e9es.<\/h4>\n<\/div>\n\n\n\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n  <section class=\"block block-content-with-popup container-fluid bg-white \" >\n    <div class=\"container\">\n      <div class=\"row\">\n        <div class=\"col-12\">\n\n          \n          <ul class=\"row block-content-with-popup-row justify-content-center\">\n\n            \n              <li class=\"col-12 col-lg-6\">\n\n                \n  \n  <div class=\"card-content h-100\">\n    \n          <div class=\"popuppreviewthumbnail\">\n        <img decoding=\"async\" src=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/09\/icon-partners-768x768.png?strip=all\" alt=\"\">\n      <\/div>\n            <h4>\n        Services de conseil      <\/h4>\n            <p class=\"card-content-description\">\n        Assistance \u00e0 la planification et \u00e0 l&rsquo;ing\u00e9nierie de votre site de recharge.      <\/p>\n      \n  <\/div>\n  \n              <\/li>\n              \n              <li class=\"col-12 col-lg-6\">\n\n                \n  \n  <div class=\"card-content h-100\">\n    \n          <div class=\"popuppreviewthumbnail\">\n        <img decoding=\"async\" src=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/kempower_safety_helmet-768x768.png?strip=all\" alt=\"\">\n      <\/div>\n            <h4>\n        Support technique      <\/h4>\n            <p class=\"card-content-description\">\n        Assistance \u00e0 l&rsquo;utilisation des produits, aux r\u00e9clamations au titre de la garantie et \u00e0 la mise en service \u00e0 distance.      <\/p>\n      \n  <\/div>\n  \n              <\/li>\n              \n              <li class=\"col-12 col-lg-6\">\n\n                \n  \n  <div class=\"card-content h-100\">\n    \n          <div class=\"popuppreviewthumbnail\">\n        <img decoding=\"async\" src=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/kempower_shopping-768x768.png?strip=all\" alt=\"\">\n      <\/div>\n            <h4>\n        Devis et commande de services      <\/h4>\n            <p class=\"card-content-description\">\n        Obtenez un devis et commandez des formations, des mises en service, des pi\u00e8ces d\u00e9tach\u00e9es, des mises \u00e0 niveau, des r\u00e9trofits et des extensions de garantie.      <\/p>\n      \n  <\/div>\n  \n              <\/li>\n              \n              <li class=\"col-12 col-lg-6\">\n\n                \n  \n  <div class=\"card-content h-100\">\n    \n          <div class=\"popuppreviewthumbnail\">\n        <img decoding=\"async\" src=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/kempower_truck-768x768.png?strip=all\" alt=\"\">\n      <\/div>\n            <h4>\n        Soutien logistique      <\/h4>\n            <p class=\"card-content-description\">\n        Assistance \u00e0 la livraison de votre commande.      <\/p>\n      \n  <\/div>\n  \n              <\/li>\n              \n              <li class=\"col-12 col-lg-6\">\n\n                \n  \n  <div class=\"card-content h-100\">\n    \n          <div class=\"popuppreviewthumbnail\">\n        <img decoding=\"async\" src=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/kempower_solution_approach-768x768.png?strip=all\" alt=\"\">\n      <\/div>\n            <h4>\n        Proposer une id\u00e9e      <\/h4>\n            <p class=\"card-content-description\">\n        Proposez une nouvelle fonctionnalit\u00e9, une id\u00e9e d&rsquo;am\u00e9lioration ou un partenariat.      <\/p>\n      \n  <\/div>\n  \n              <\/li>\n              \n          <\/ul>\n\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <div id=\"segment-popup-50381\" class=\"segment-popup-wrapper\"><div class=\"segment-popup-content\"><a href=\"#segment-popup-50381\" class=\"button-close-popup\"><span>Close<\/span><\/a>\n<section class=\"block block-media-text container-fluid bg-white image-right style-large\">\n\n  <!--  -->\n\n  <div class=\"container bg-white\">\n    <div class=\"block-media-text__media\">\n\n      \n        <figure class=\"image-container\">\n          <img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5-1024x683.jpg?strip=all\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5-1024x683.jpg?strip=all 1024w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5-300x200.jpg?strip=all 300w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5-768x512.jpg?strip=all 768w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5-1536x1024.jpg?strip=all 1536w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5-400x267.jpg?strip=all 400w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5.jpg?strip=all&amp;w=825 825w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5.jpg?strip=all&amp;w=1651 1651w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5.jpg?strip=all&amp;w=2476 2476w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5.jpg?strip=all&amp;w=3302 3302w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5.jpg?strip=all&amp;w=4128 4128w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5.jpg?strip=all&amp;w=4953 4953w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5.jpg?strip=all&amp;w=5779 5779w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5.jpg?strip=all&amp;w=6604 6604w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5.jpg?strip=all&amp;w=7430 7430w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5.jpg?strip=all 8256w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2023\/06\/kempower-press-image-5.jpg?strip=all&amp;w=450 450w\" sizes=\"auto, (max-width: 575px) 100vw, (max-width: 767px) 510px, (max-width: 991px) 290px, (max-width: 1199px) 530px, 1024px\" \/>        <\/figure>\n\n        \n    <\/div>\n\n    <div class=\"block-media-text__content\">\n      <main class=\"entry-content entry-content__list-type--loose\">\n\n        \n        \n\n<h1 class=\"wp-block-heading\" id=\"Solutions-Support\"><a href=\"https:\/\/kempower.atlassian.net\/servicedesk\/customer\/portal\/5\" rel=\"nofollow\">Solutions Support <\/a><\/h1>\n\n\n\n<p>We support our customers with all product related questions. We answer technical and regulatory enquiries and help you optimize the charging system for different locations and use cases.<br>We provide guidance on how to engineer and install our charging solutions, including the selection of the best possible charger setup and the coordination of pilot tests to experiment Kempower products in the field.<\/p>\n\n\n\n      <\/main>\n    <\/div>\n  <\/div>\n<\/section>\n<\/div><\/div>\n\n\n<section class=\"block block-content-wrapper container-fluid bg-gris clair wide\"\n    >\n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-12\">\n                <main class=\"entry-content mx-auto\">\n                    \n\n<h2 class=\"wp-block-heading has-text-align-center has-white-background-color has-text-color has-background has-link-color wp-elements-1c0a4ed15f716560e0986ae5d10d777a\" id=\"h-obtenez-de-l-aide-ici\" style=\"color:#ff6400\"><a href=\"https:\/\/kempower.atlassian.net\/servicedesk\/customer\/portals\">Obtenez de l&rsquo;aide ici<\/a><\/h2>\n\n\n                <\/main>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"block block-content-wrapper container-fluid bg-white wide\"\n    >\n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-12\">\n                <main class=\"entry-content mx-auto\">\n                    \n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-devriez-vous-contacter-le-service-d-assistance-aux-solutions-ou-le-service-de-gestion-du-cycle-de-vie\">Devriez-vous contacter le service d&rsquo;assistance aux solutions ou le service de gestion du cycle de vie ?<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Consultez le calendrier ci-dessous pour d\u00e9terminer le canal d&rsquo;assistance \u00e0 contacter en fonction de votre type de demande.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized d-none d-lg-block\"><img loading=\"lazy\" decoding=\"async\" width=\"4462\" height=\"1258\" src=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1.png?strip=all\" alt=\"\" class=\"wp-image-57601\" style=\"width:1134px;height:auto\" srcset=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1.png?strip=all 4462w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1-300x85.png?strip=all 300w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1-1024x289.png?strip=all 1024w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1-768x217.png?strip=all 768w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1-1536x433.png?strip=all 1536w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1-2048x577.png?strip=all 2048w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1-1920x541.png?strip=all 1920w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1-400x113.png?strip=all 400w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1.png?strip=all&amp;w=892 892w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1.png?strip=all&amp;w=1338 1338w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1.png?strip=all&amp;w=1784 1784w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1.png?strip=all&amp;w=2231 2231w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1.png?strip=all&amp;w=2677 2677w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1.png?strip=all&amp;w=3123 3123w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1.png?strip=all&amp;w=3569 3569w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1.png?strip=all&amp;w=4015 4015w, https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/11\/sosu-timeline-1.png?strip=all&amp;w=450 450w\" sizes=\"auto, (max-width: 575px) 100vw, (max-width: 767px) 510px, (max-width: 991px) 290px, (max-width: 1199px) 530px, 1440px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full d-block d-lg-none\"><img decoding=\"async\" src=\"https:\/\/earj6jxwkhd.exactdn.com\/wp-content\/uploads\/2024\/07\/timeline-mobile-solution-support.png?strip=all&w=1280\" alt=\"\" class=\"wp-image-23654\"\/><\/figure>\n\n\n                <\/main>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Besoin d&rsquo;un support technique ? Contactez Kempower via le portail de support pour une assistance avant et apr\u00e8s-vente. Nous sommes l\u00e0 pour vous aider \u00e0 r\u00e9soudre vos probl\u00e8mes.  <\/p>\n","protected":false},"author":24,"featured_media":23511,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"29087","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-26584","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Soutien \u00e0 la client\u00e8le - Kempower<\/title>\n<meta name=\"description\" content=\"Besoin d&#039;un support technique ? Contactez Kempower via le portail de support pour une assistance avant et apr\u00e8s-vente. Nous sommes l\u00e0 pour vous aider \u00e0 r\u00e9soudre vos probl\u00e8mes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kempower.com\/fr\/assistance\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Soutien \u00e0 la client\u00e8le\" \/>\n<meta property=\"og:description\" content=\"Besoin d&#039;un support technique ? Contactez Kempower via le portail de support pour une assistance avant et apr\u00e8s-vente. 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