Customer Support
We assist with any technical issue you may encounter, including pre- and post-sales support, warranty claims, and spare part requests.
The following steps will guide you to the right portal.
Should you contact Solutions Support or Lifecycle Services?
Check the timeline below to determine which support channel to contact depending on your inquiry type.
Choose the right support portal
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Solutions Support
Assistance with site planning and engineering of your charging site.
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Logistic Support
Assistance with your order delivery.
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Suggest an idea
Suggest a new feature, improvement idea or partnership.
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Technical support
Assistance with product usage, warranty claims, and remote commissioning.
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Service Quote & Ordering
Get a quote and order trainings, commissioning, spare parts, upgrades, retrofits, and warranty extensions
Solutions Support
We support our customers with all product related questions. We answer technical and regulatory enquiries and help you optimize the charging system for different locations and use cases.
We provide guidance on how to engineer and install our charging solutions, including the selection of the best possible charger setup and the coordination of pilot tests to experiment Kempower products in the field.